STAKEHOLDERSVALUE PROPOSITIONCHANNELSSUBJECTS
GFF
Shareholders
We provide security for your investment, working on the financial stability of the company and the development of the business plan.
Likewise, we promote transparency regarding decision making and the company’s results.
•Financial reports.
•Sustainability report.
•Corporate presentations and
relevant events.
•Shareholder’s Assembly.
•Relation office
•Structure and functioning
of corporate governance
•Culture of ethics and
compliance
•Economic results
(financial stability)
•Diversity and equality of
opportunities
•Work climate and commitment
of our employees
SuppliersWe enable participation in the
operation through the products
and / or services they provide.
We support your development through
the stability of the new additions
and mutual benefit.
We promote high standards
of quality and innovation.
•Performance evaluations
•Purchasing Department
•Supplier’s portal
•Privacy of data and
cybersecurity
•Ethics and anti-corruption
•Customer experience
•Prices and loan
opportunity
•Payment management and
trainings
EmployeesWe safeguard the stability
in employment and enable their
development.
We ensure their health and safety,
as well as their well-being, through
different benefits.
We promote a culture of trust
and mutual respect.
•Institutional Portal / Intranet
•Ethics hotline
•Café con Neto and other
internal meetings
•Satisfaction and Work Climate
surveys
•Training instances
•Performance evaluations
•Internal campaigns and
bulletins
•Health and safety
•Client’s privacy
(use of information)
•Ethics and anti-corruption
•Work climate and employee
satisfactions
•Economic results
(company’s financial stability)
•Ficohsa Corporate
University
ClientsWe promote the prosperity of
industries and families, through
access to financing and savings.
We offer products depending on
different needs, through multiple
channels which make access
easier.
We are transparent in our
conditions, and we aim for the
best use of our products.
•Advertising campaigns
•Social networks
•Satisfaction surveys (NPS)
•Call Center: Service and
suggestions hotline.
•Customer service centers.
• “SARA” ChatBot
• Ficohsa Mobile App
•Service locations: ATMs,
TENGO.
•Webpage.
•Customer experience
(attention and services)
•Education and financial
inclusion
•Culture of prevention
(Insurance and Pensions)
•Client’s corporate
development.
•Innovation of products and
services, (products portfolio)
•Processes digitization.
CommunityWe contribute to social development,
through the promotion of inclusion
and financial education.
We tend to the main
problems of our community
and provide support in emergencies,
as part of our corporate
citizenship and commitment with
the communities where we operate.
We work hand in hand with
different civil Society organizations.
•Ficohsa Foundation
Programs
•Corporate volunteering
initiatives
•Conversation with organizations and
beneficiaries
•Financial Inclusion and Education
•Education for children
•Health support
•Employment generation and opportunities
•Social investment
AuthoritiesWe comply with applicable local
legislation in each of the countries
in which we operate. In this
way, we safeguard our client’s
rights and those of the rest of
our stakeholders.
•Reports and results
statements to regulatory
agencies.
•Open dialogue
•Public alliances
•Corporate governance
•Regulatory compliance
•Customer experience /
relation
Certifiers
and Verifiers
We comply beyond the law with
certifications from our sector, as well as with industry-specific verifications, guaranteeing proper functioning and governance of all our operations both inside and outside of the company
• Briefs and reports on results.
•Open dialogue
•Visits to corporate and branches
•Public information online
•Online evaluations and
questionnaires
•Corporate governance
•Regulatory compliance
•Experience / relation with clients
•Quality of life
•Cybersecurity and data
privacy
Correspondent
Banks
We respect and monitor
collaboration agreements
with correspondent banks,
with the purpose of guaranteeing
operations and our client’s
peace of mind.
•JP Morgan
•Wells Fargo
•Citibank
•Bank of America
•BNY Mellon
•Commerzbank
•Bladex
•Cabei
•Deutschebank
•Morgan Stanley
•Goldman Sachs
•US Bank
•Sumitomo Mitsui Banking
Corporation
•US Century
•Eastern Bank
•BCP
•Credit Suisse
•BancoOccidente PTY
•Cargill Financial Services
•Zürcher Kantonbank
• Briefs and reports on results
•Open dialogue
•Webpage
•Messages and communication
through e-mail
•Responsible of relationships
with banks
•Client privacy (use of
information)
•Ethics and anticorruption
•Economic results
(corporate financial stability)
Development
Banks
We guarantee financing obtained by Development Banks, through our good corporate governance
practices and sustainability in the
company’s operations.
•FMO
•BID INVEST
•Norfund
•DEG
•International Financing
Corporation (IFC)
•Oeeb
•Responsibility AG
•Finance in Motion
•Blue Orchard
•OFID
•Proparco
•Symbiotics
•Cabei
•OPIC
•CCC-USDA
• Briefs and reports
on results.
• Briefs and reports
•Public information online
•Questionnaires and evaluations
•Corporate governance
•Regulatory compliance
•Experience / relation with
clients
•Quality of life
•Cybersecurity and data
privacy
•Environment
•Social development