We updated our materiality analysis in order to identify critical issues for GFF, considering the perspective of stakeholders and the strategic vision of our business.
Carrying out the process between the end of 2020 and the beginning of 2021 allowed us to incorporate the changes in the expectations of the stakeholders consulted: clients, employess and suppliers. Likewise, we were able to consider the vision of our main executives in this new scenario.
Below, we present below the breakdown of the process we followed:
Identification of the set of potentially relevant issues, those that will later be evaluated in the consultations.
To that end, we consulted:
Sector references in matters of sustainability.
Documents of the business response to COVID and the main changes in our stakeholders, both for the company in general and for our sector.
Results of stakeholder surveys that we already had (work climate surveys and internal customer satisfaction survey -IPN-).
Prioritization of issues based on the opinion of all the different stakeholders relevant to GFF, and the strategic perspective of the company.
Stakeholder priority: obtained through surveys of suppliers and employees, and interviews with those responsible for the commercial segment (to obtain the clients’ perspective).
For customers: Interviews with those responsible for customer relations in the different businesses.
Strategic priority of the company: Interviews with senior management.
Construction of the map and validation of material issues.
Preparation of the materiality matrix.
Determination of the material subjects, from the set of those represented in the map.
Validation session with GFF.
The topics presented in the map are classified into three groups:
Material issues: those especially critical, which serve as the basis for the sustainability strategy and this report.
Emerging issues: those that are not yet material but that may be so quickly due to a change in the context and / or in our operation (as happened with the pandemic).
Non-material issues: those less relevant, on which we do not have to emphasize.
Therefore, we consider material issues as those that we will prioritize in our sustainability strategy, developing initiatives that allow us to reinforce our strengths in them and address opportunities for improvement.
We will also be attentive to whether any of the emerging issues becomes material, based on our permanent dialogue with the different groups and the monitoring of business and corporate strategy.